Support Providers – Are They Doing The Right Thing

Do disability support providers do the right thing for the people they support and for their staff? From my own experiences I would say in most cases yes but in the majority of cases I would say no. Why would I say that? Let’s ask the questions —

Do they inform the relevant people of the changes in their services and support staff? Do they put the person they are supporting at the top of their list and consult with them? Do they provide ongoing training and support for their staff? Are the support worker’s adequately trained before they enter the coalface? Are support staff consulted when any changes are to be implemented?

Do they cover up the mistakes that are sometimes made by them? Do they support their staff when a mistake is made by management’s confusing and ever changing messages? Are senior management in touch with the real world? Why can’t senior management make decisions when needed? Do they take on more than they can chew with certain people they support?

Why do the good support worker’s move on and certain one’s stay on after being warned more than 3 times? Do they have a succession plan in place? Why do therapists they employ think they can go in and spend minimal time with a person and profess to know what the problem is without consulting those who spend the majority of time with that person? Why do they put group home client’s funding into a melting pot? Why do they break into a person’s trust account when they are low on funds? Why do certain CEO’s allow their PR team to dictate to them what they should be doing?

These are only a few of the problems and in most probability all the questions above will not be answered with a yes. It’s about time disability support providers stand up and be held accountable.

Do you know of any other tough questions that need to be asked?

Sean Tate-Lovery
sean@360caring.com.au

Sean has been involved in the disability field for the last 10+ years and has a passion to see disability and aged care services improved. He attributes his career success to having credibility, his attitude in general, being reliable, enthusiasm for any role he takes on and being responsible.

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